A Holistic UX Methodological Framework for Measuring the Aspects of How Dynamic, Adaptive and Intelligent a Software Solution is and Make Recommendations for Improvement

Vivien Johnston, Michaela Black, J. G. Wallace

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Abstract

The aim of this paper is to present PhD research that proposes a methodological assessment framework based upon criteria / variables which have been grouped into three core aspects namely how Dynamic, Adaptive and Intelligent the user experience is. The framework aims to enhance the user experience of an application by analyzing these aspects and providing recommendations to a developer to produce a more enhanced Dynamic Adaptive Intelligent User Interface. Research into this field has identified that not all current applications are aware of, or capable of measuring all the aspects. The framework is based upon a three phased approach: phase one will measure the variables within each aspect and produce a score which will indicate to a developer the degree to which their current application fits within each aspect of the framework; phase two highlights the areas of growth within each aspect and provide recommendations that would enhance the application’s user experience; and phase three validates the framework by highlighting the application’s user experience progress from previous measurements. All three phases are combined to produce a robustly proven tool that aids the developer with validated advice in order to enhance their products user experience.
Original languageEnglish
Title of host publicationCollaborative European Research Conference (CERC 2020)
Publication statusAccepted/In press - 21 Aug 2020

Keywords

  • User Experience (UX)
  • Methodological Framework
  • Measuring Framework
  • Dynamic
  • Adaptive
  • Intelligent
  • Recommendations
  • Improvement
  • System Scoring

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