While the technology aspects of university incubators in STPs receive considerable attention and development, as the primary force in the creation of incubator businesses, the business and social aspects are less well defined or understood (McAdam et al, 2005; McAdam et al., 2006). Anchoring onto the resource-based view of the firm (RBV) and the importance of STPs to interact with their local environment (Autio and Klofsten, 1998) it is argued that a business process perspective may be useful to conceptualise this interaction assist the planning of key resources in STPs – namely customer-led support services (CLSS). Moreover, preliminary findings of this study relate to the identification and impact of multi-level facilitating factors and barriers in the provision of CLSS. Finally, an overview of value-added CLSS in the exemplar cases is provided. Case study research involving a variety of stakeholders was carried out in North Carolina (2), Georgia (1) Republic of Ireland (1) and United Kingdom (2).
|Title of host publication||Unknown Host Publication|
|Publisher||International Association of Science Parks and Areas of Innovation|
|Number of pages||12|
|Publication status||Published - 6 Jun 2006|
|Event||XXIII IASP World Conference on Science and Technology Parks 2006 - Helsinki|
Duration: 6 Jun 2006 → …
|Conference||XXIII IASP World Conference on Science and Technology Parks 2006|
|Period||6/06/06 → …|
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