The Knowledge Management discourse continues to develop in relation to both theory and practice. However, there is a paucity of empirical studies of Knowledge Management in the public sector. In this sector the flow of people-based knowledge (knowledge transfer) across processes and different organizational levels has more significance than that of the private sector. The aim of the paper is to explore the flow of knowledge (knowledge transfer), from document/contract preparation through to site implementation for a Public Sector Procurement Agency. A series of multi-level semi-structured interviews and secondary data is used. The findings show the need for an increased emphasis on lateral knowledge transfer and a diminishing of the traditional pyramidal approach to knowledge. Enabling influences included managing the development of experienced staff, appropriate ICT systems and collaborative teams. Barriers included over-reliance on consultants with consequent loss of experience and lack of empowerment of on-site engineers.
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- Conceptual framework
- Knowledge Management
- Knowledge transfer
- Public sector