Communication audits

Owen Hargie, Dennis Tourish

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Abstract

    An audit is in essence an objective evaluation of a designated process. The practice is most commonly associated with scrutiny of an organization’s financial health, and the principle of communication audits is clearly derived from this area. Communication audits have now featured in the literature for over 60 years. Research in this area reveals that, when implemented systematically, audits provide detailed information regarding the effectiveness of communication channels, sources and structures within organizations.
    Original languageEnglish
    Title of host publicationThe International Encyclopedia of Organizational Communication
    EditorsC. Scott, L. Lewis
    Place of PublicationChichester
    PublisherJohn Wiley & Sons, Inc.
    Pages312-321
    Volume1
    ISBN (Print)978-1118955604, online 9781118955567
    DOIs
    Publication statusPublished - 14 Feb 2017

    Bibliographical note

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    Keywords

    • communication audits
    • organisational communication
    • organisational research methods

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