Mapping the context and practice of training, development and HRD in European call centres

Thomas Garavan, John Wilson, Christine Cross, Ronan Carbery, I Sieben, A de Grip, C Strandberg, Clare Gubbins, Valerie Shanahan, Carol Hogan, Martin McCracken, Norma Heaton

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Mapping the context and practice of training, development and HRD in European call centres'. Together they form a unique fingerprint.

Business & Economics

Earth & Environmental Sciences

Social Sciences