Reengineering based change in the further education sector in Northern Ireland — A qualitative study

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    Abstract

    The aim of this paper is to investigate the role of a large scale change approach, namely Reengineering, as a method of implementing change in the further education (FE) sector in Northern Ireland (NI). Case studies on 17 FE colleges in NI provided a valuable source of material on how a process-based Reengineering project can be applied to an FE college. A comparative analysis of the key change issues facing FE colleges and the key elements of business process reengineering (BPR), revealed a commonality in key areas namely: customer focus — a key element of BPR and an imperative for the FE sector; an emphasis on designing and improving key business processes — a key element of BPR and a goal for FE colleges due to internal restructuring caused by incorporation; fundamental change — an essential key tenet of BPR and a key requirement in the FE sector; critical success factors — a key BPR implementation issue covering factors unique to the FE sector that must be addressed for the successful implementation of change.

    Original languageEnglish
    Pages (from-to)50-64
    Number of pages15
    JournalBusiness Process Management Journal
    Volume7
    Issue number1
    DOIs
    Publication statusPublished - 1 Mar 2001

    Bibliographical note

    Copyright:
    Copyright 2016 Elsevier B.V., All rights reserved.

    Keywords

    • BPR
    • Further education
    • Northern Ireland

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