Spoken Dialogue Technology: Enabling the Conversational User Interface

    Research output: Contribution to journalArticlepeer-review

    239 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)90-169
    JournalComputing Surveys (Association for Computing Machinery)
    Volume34
    Issue number1
    DOIs
    Publication statusPublished - 1 Mar 2002

    Bibliographical note

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    This paper presents the first comprehensive survey of spoken dialogue systems. The categorization of dialogue systems developed and illustrated in the paper has been referenced widely and provides a foundation for discussions of dialogue management in a large number of conference and journal papers dealing with spoken dialogue systems. The paper was the starting point for the author's book ‘Spoken Dialogue Technology' (Springer, 2004) and has led to collaborations with groups in a number of universities (Queens Belfast, Tampere Finland, Granada Spain) as well as some companies (SpeechStorm Belfast, Indisys Spain), and to invitations to present tutorials and keynote addresses.

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